FAQ
Q1: How can I get free shipping at Luminaros? A: Free standard shipping is automatically applied to all orders over $59. Orders below $59 will be charged a fixed shipping fee of $5.99.
Q2: How long does delivery take for US and European orders? A: After order processing, the standard delivery time is 3–7 business days for the US and European regions. Minor delays may happen during peak seasons or customs inspection.
Q3: Are returns available for all products? A: Most regular clothing items support 30-day returns and exchanges. However, intimate apparel, swimwear and customized items are excluded from the return policy due to hygiene regulations and product attributes.
Q4: How can I track my order? A: Once your order is dispatched, we will send a exclusive tracking number to your registered email address. You can check the latest logistics status on our official website.
Q5: What if my order arrives damaged or incomplete? A: Please contact our customer service via email or phone within 7 days after receiving the package, and provide relevant photos and order information. We will resolve your issue promptly.